Introduction and Scope
FlashLightWave ("we," "our," or "us") operates as a blockchain testing education platform at No. 23號, Xiuxian St, Longtan District, Taoyuan City, Taiwan 325. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with our services, website, or educational programs.
We're committed to protecting your privacy in accordance with Taiwan's Personal Data Protection Act and international privacy standards. This policy applies to all information we collect through our website, educational programs, email communications, and any other services we provide.
Important Note
By using our services, you acknowledge that you have read and understood this privacy policy. If you don't agree with our practices, please don't use our services.
Information We Collect
We collect different types of information to provide and improve our blockchain testing education services. Here's what we gather and why:
Personal Information
Name, email address, phone number, and educational background when you register for programs or contact us.
Technical Information
IP address, browser type, device information, and website usage patterns to improve user experience.
Educational Data
Learning progress, assignment submissions, course completions, and participation in our blockchain testing programs.
Communication Records
Email correspondence, support requests, feedback, and any other communications you send us.
We only collect information that's necessary for providing our services. You can choose not to provide certain information, but this might limit your access to some features or services.
How We Use Your Information
Your information helps us deliver quality blockchain testing education and improve our services. Here's how we use what you share with us:
- Provide access to educational content, courses, and learning materials
- Send course updates, program announcements, and educational resources
- Track your learning progress and provide personalized feedback
- Respond to your questions, support requests, and feedback
- Improve our website, courses, and overall user experience
- Comply with legal requirements and protect our legitimate business interests
- Analyze usage patterns to develop better educational content
- Communicate important changes to our services or policies
Marketing Communications
We may send you educational newsletters and program updates. You can unsubscribe at any time using the links in our emails or by contacting us directly.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances:
- With educational partners who help deliver course content or certifications
- With service providers who assist with website hosting, email delivery, or payment processing
- When required by law or to respond to legal requests from authorities
- To protect our rights, property, or safety, or that of our users
- In connection with a business merger, acquisition, or sale of assets
- With your explicit consent for specific purposes
Any third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we specify. We carefully vet our partners to ensure they meet our privacy standards.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy principles, you have several rights regarding your personal information:
Access Right
Request copies of the personal information we hold about you.
Correction Right
Ask us to correct inaccurate or incomplete information.
Deletion Right
Request deletion of your personal information in certain circumstances.
Objection Right
Object to our processing of your information for specific purposes.
Portability Right
Receive your data in a commonly used format to transfer elsewhere.
Restriction Right
Ask us to limit how we process your information in certain situations.
Exercising Your Rights
To exercise any of these rights, contact us at info@flashlightwave.com. We'll respond to your request within 30 days and may need to verify your identity before processing your request.
Data Security and Protection
We take protecting your information seriously. Our security measures include both technical and organizational safeguards designed to prevent unauthorized access, use, or disclosure of your personal data.
- SSL encryption for all data transmission between your browser and our servers
- Regular security assessments and vulnerability testing
- Limited access to personal information based on job responsibilities
- Staff training on data protection and privacy best practices
- Secure backup systems with encryption for stored data
- Incident response procedures for potential security breaches
- Regular software updates and security patches
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention and Deletion
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Different types of information have different retention periods:
- Course enrollment and progress data: 7 years after program completion
- Email communications and support requests: 3 years from last contact
- Website usage analytics: 2 years from collection
- Marketing consent records: Until you withdraw consent plus 1 year
- Financial transaction records: 7 years as required by Taiwan tax law
- Account information: Until account deletion plus 30 days for backup purposes
When we no longer need your information, we securely delete or anonymize it. Some information may be kept in anonymized form for statistical analysis and service improvement.
International Data Transfers
Our primary servers are located in Taiwan, but some of our service providers may process data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.
For transfers outside Taiwan, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to protect your data. We work only with providers who commit to maintaining adequate levels of data protection.
Cloud Services
We use reputable cloud service providers that comply with international security standards and provide appropriate data protection guarantees for our educational platform.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and analyze how our site is used. Here's what you should know:
- Essential cookies that make our website function properly
- Performance cookies that help us understand how visitors use our site
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights into user behavior and site performance
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you don't agree with changes, please discontinue using our services and contact us about deleting your account.
